Support

Help Center

Clear guidance for getting the most from DentalRail.

Getting started

Set up your practice and invite your team.

  1. Check the practice name, contact details and address in Settings.
  2. Set opening hours and procedure durations before creating appointments.
  3. Invite each team member with the permissions their role needs.
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Appointments

Manage availability, bookings and the waiting room.

  1. In the calendar, select the date, practitioner and patient.
  2. Choose a procedure and an available slot, then review the summary.
  3. Save the appointment and check its status before notifying the patient.
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Patient records

Keep clinical information organised and accessible.

  1. Search for the patient first to avoid creating a duplicate.
  2. Open their record to view the appointments, documents and information you are permitted to access.
  3. Save your changes and wait for confirmation before leaving the record.
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Security & access

Manage accounts, passkeys and secure access.

  1. If you forget your password, request a reset link from the sign-in page.
  2. Choose a password of at least 12 characters. A network problem does not mean the link has expired.
  3. For missing access, contact your practice administrator. You can contact our team without signing in.
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Contact support

Use the public form to contact our team. Do not include patient data.

Contact support