Support
Help Center
Clear guidance for getting the most from DentalRail.
Getting started
Set up your practice and invite your team.
- Check the practice name, contact details and address in Settings.
- Set opening hours and procedure durations before creating appointments.
- Invite each team member with the permissions their role needs.
Appointments
Manage availability, bookings and the waiting room.
- In the calendar, select the date, practitioner and patient.
- Choose a procedure and an available slot, then review the summary.
- Save the appointment and check its status before notifying the patient.
Patient records
Keep clinical information organised and accessible.
- Search for the patient first to avoid creating a duplicate.
- Open their record to view the appointments, documents and information you are permitted to access.
- Save your changes and wait for confirmation before leaving the record.
Security & access
Manage accounts, passkeys and secure access.
- If you forget your password, request a reset link from the sign-in page.
- Choose a password of at least 12 characters. A network problem does not mean the link has expired.
- For missing access, contact your practice administrator. You can contact our team without signing in.
Contact support
Use the public form to contact our team. Do not include patient data.
